To unpair a mentor and mentee, first navigate to the "Adjust Pairings" page. Ensure you have the correct program selected along the top bar.
You can then search for the mentee you would like to unpair by using the search bar in the top right hand corner. Once you've located the mentee you'd like to unpair, select the trash can icon on the pairing card. A pop-up will ask for confirmation and let you know that you'll need to communicate to the mentor and mentee that they've been unpaired. Select "stop anyway".
If you are unpairing the users because either user no longer wants to participate in the program, after selecting "stop anyway", you'll have the opportunity to unenroll the mentor, mentee or both. You can do so by selecting the user's you want to unenroll and then selecting "save".
After hitting save, the platform will unpair the mentor and mentee, it will then look to find a new match if the mentee is still enrolled in the program.